Terms and Conditions
Unless otherwise noted, all material on our site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Cool Corks, Inc.
The Sites and the Contents are intended solely for personal, non-commercial use. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
Unless otherwise specified, the Sites and the Contents are intended to promote Cool corks, Inc. products and services.
We offer Free Shipping on all orders in the USA except for boards 36” x 36” and larger. Pricing on larger sized boards will be determined on an order-by-order basis and we must have consent before moving forward with production.
Each Cool Corks, Inc. product is created especially for you! Due to the custom nature of our Cool Cork cork boards, your order should ship within 10-14 business days of your approval. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation. Orders received over the weekend will be processed the following business day. Delivery and processing charges are subject to change.
Online Orders: Cool Corks, Inc. uses Shopify payments which provides the infrastructure and security to ensure fast, reliable and secure transmission of transaction data. We except all major credit cards: Visa®, MasterCard®, American Express®, and Discover, PayPal, ApplePay® and Signature Debit Cards.
Cool Corks, Inc. is required by law to charge Texas state residents 8.25% sales tax on all products. Sales tax will be automatically added to orders shipped within the state of Texas.
Changes & Returns
Cork is a cool and natural product that contains many different layers and textures. Therefore, each Cool Cork has its own unique personality and no two are exactly alike. We do print custom colors, PMS colors and CMYK colors, but all printers produce a little differently with each print.
We want your final product(s) to be perfect for you! One cool thing that we love about our business is that everything from start to finish is made right here in the Dallas, Texas by our team! If somewhere along the way you feel there is a quality control mishap, we are happy to fix the mistake. Please send us an email at email@example.com with the order number, a picture and a brief description of the problem so we can fix the issue!
Can I change my order? We are so excited you have ordered a Cool Corks cork board from us! Once you select all the options available for your Cool Corks cork board, we will email you a proof within 48 hours. You will asked to review it carefully and email us back any changes or an approval. Once you sign off on your board and we begin production you will be unable to make changes. We want you to be completely happy with your board, so please check it closely and make sure it is EXACTLY as you want it before you approve it!
Can I cancel my order? You can cancel an order before it has been approved, but once you review and approve your design your order is final. All Cool Corks are made-to-order and are sent to print immediately after they are approved. We cannot stop it in the middle of the production process. Thank you for understanding.
If there is something wrong with my order, can I get a replacement? We want you to be happy with your custom cork board! If the mistake was due to a Cool Corks error, we will send you a replacement ASAP! Please email us at firstname.lastname@example.org with your order number, a photo and exactly what is wrong with your Cool Corks cork board and we will make it right!
If the mistake was due to an error you made while ordering… misspelled name, reversed monogram order, color choice you are unhappy with… unfortunately, you cannot return these items since they were custom designed and printed per your request.
My order was less than perfect when it arrived in the mail. We wrap and package our Cool Corks cork boards carefully, but we realize sometimes things can happen in transit due to the nature of the material. Please email us at email@example.com with your order number, a photo and exactly what is wrong with your Cool Corks cork board and we will make it right!
Adhesive Backing vs Framing
Adhesive Backing: We use industrial strength adhesive strips on the back of our cork boards for mounting on walls, doors, cabinets or other surface areas. (We do not suggest sticking them to glass). When sticking your Cool Cork on the wall, you should clean the surface first to get rid of any dust, take care to line it up so it is straight because they are hard to move once stuck, and apply a good amount of pressure to your Cool Cork in order to get a good bond with the wall. When removing, the adhesive may leave a film, but that film can be removed with adhesive removers, such as Goof Off®, and a little elbow grease! We can’t guarantee there won’t be damage to the paint or wall when removing a cork board due to the many variables in the paint and textures that may be on your wall or door.
Framing: We use a high-quality, anodized metal frame on our cork boards. You have a choice of white, black, or silver. Our frames are about a ¼” thick and have a very nice contemporary design. They will include saw-tooth hangers on the back that will easily hang on a couple of nails.
Framing also gives you the flexibility to move your cork board to other locations in your home, dorm or office.
We respect your Privacy!
Cool Corks, Inc. is committed to respecting your privacy. Any personal information you share with us will never be shared or sold.
Cool Corks, Inc. cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
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